Have questions? We have answers!
A few things we get asked all the time. If your question isn't here, text us at 214-945-8447 or email hello@thedallasparty.com and we'll get back to you the same day.
Delivery & Setup
When you book, you'll pick your event start time. We arrive one hour before that, every time. If you need us to setup at a specific time, let us know and we'll do our best to accomodate.
All of Dallas-Fort Worth, plus surrounding areas. Not sure if you're in our zone? Reach out and we'll confirm!
Delivery runs $75 to $135 depending on your zone.
Setup runs 30 minutes to an hour, depending on which modern white bounce house you reserved and how many we're putting up.
Grass (our favorite), turf, concrete, or asphalt. Not dirt, gravel, or rocks. We anchor with stakes or sandbags depending on the surface.
Same-day pickup after your event ends. We recommend scheduling pickup 30 minutes to an hour after the party wraps, in case guests want to linger. Pickups after 9pm have a $50 charge. Events ending past 11pm get a $150 next-day pickup fee.
Booking Process
Request a quote on our contact page and tell us what you're picturing: date, location, headcount, and any modern white bounce house, ball pit, or extras you have your eye on. We'll send back a custom quote the same day, usually within a couple of hours.
Yes. A 50% non-refundable deposit locks in your date. Your reservation isn't held until the deposit comes through. If life happens and you need to cancel, the deposit isn't lost. We'll apply it toward another date within the year.
The remaining balance is due the Friday before your event. We charge it automatically to the card on file. Need to use a different card or pay earlier? Just let us know and we'll send a manual invoice.
Safety first. If we're looking at heavy rain (50% chance or higher), winds over 18 mph, thunderstorms, or snow, we may need to cancel the rental for everyone's safety. If that happens, your deposit applies to another date within the year. Tough calls sometimes. We'd rather move the date than risk it.
We offer 10% off for active military, veterans, first responders, teachers, and nurses. Tell us when you reach out and we'll apply it to your quote. Thank you for what you do.
Yes. Weddings have a $150 fee on top of the standard rental quote. That fee covers a Certificate of Insurance with you or the venue listed (sent after deposit), late pickup until 11:30pm, priority drop-off and pickup, two extra hours of bounce time, and a dedicated day-of support line.
Quotes are good for 48 hours. After that, availability can shift, so if you like what we sent, lock it in soon.
We try. Our cutoff for new reservations is the Wednesday before your event, which gives us time to prep your gear. Past the cutoff? Send us a note anyway. If we can swing it, we will.